Why do property managers have troubles with their security officers? Well the reply to that question may be either complicated or simple. There are numerous factors that will contribute to the difficulties that a property manager may have with his guards including whom the security guard company is, laws and regulations regarding security guards, budgetary constraints, the protection requirements at the property in question, the property manager’s clients, as well as the processes and procedures for security guard vendors to name just a few. As a property manager you can control a few of these factors, while the others you can only accept. Of such factors, the easiest to control are definitely the processes and procedures you establish for your security guard company. These processes and operations can alleviate 80 to 90% of the challenges which you encounter.
Many property managers believe that it is the obligation in the security guard services tacoma wa to ensure that the level of service they provide remains in a higher level. In reality, many of the issues with guards begin with this erroneous belief. Although nobody would dispute the reality that a vendor should supply the best service that they are capable of providing, you have to realize that security guard companies are an especially unique kind of vendor. Most vendors offer you a service that is certainly usually pretty easy to verify when the job has been well done. For instance, should you hire a landscaper and also you see that the grass is unevenly cut, then this landscaper will not be performing well. Though with most guard companies, the level of service that they provide is usually not easily discernible. Could they be hiring qualified employees? Do they train their guards adequately? What type of supervision do they provide? Fortunately, most security guard companies perform a good job at providing adequate company to almost all of their clientele. In fact, with many security guard contracts, the degree of service initially meets and sometimes exceeds the house manager’s expectations. Unfortunately, in many of these cases a gradual decline in the quality of services generally seems to occur as time passes. Some property managers think that this decline in quality is going to be anticipated with all guard companies, when the truth is that it should not be expected.
The best to improve from the four (4) will be the feedback that is certainly provided to the safety guard company. Irregular feedback for the guard company often means missed opportunities for incremental increases in efficiency. Should you be a home manager that is on-property daily, the depth of feedback that you could provide in your security officer company is probably fairly substantial when assessing the protection guards that you simply see when you are there. You will notice whether the guard is at uniform, when the guard knows how for the job, and also the guard’s customer support skills. The question then becomes, how would be the guards performing after 5pm and on the weekends, during the hours that you are not there? Have you been still obtaining the same level of service? For property managers that are not on property daily, this question is a lot more significant.
Usually, property managers rely heavily on the input from their clients regarding the performance of security over these off hours. The feedback which is provided by a home manager’s clients is probably some of the most significant feedback that may be given, occasionally a lot more important or revealing than the property manager’s. Quite often, this feedback is just captured periodically and is also usually a part of a more substantial client survey. But because this feedback is very important, both guard company and the property manager should establish a formal process to regularly solicit this type of client feedback.
Like off-site property managers, guard company supervisory personnel usually are not always on-property using the guard, so seeking regular client feedback should be a continuous portion of the service that any security guard company provides. Typically, with a lot of guard companies you will find a field supervisor or any other management level employee that randomly checks on the guards through the guard’s shift. While the field supervisor is on-property they should be speaking with your customers to ascertain if you will find wfexud comments or ideas for improving the service that they are providing. Each guard company must also begin a process to obtain comments or suggestions from you as well as your customers, when something is certainly going well or, more importantly, when something is certainly going poorly. Additionally, those comments and suggestions and then any ensuing corrections or modifications in service ought to be compiled into a report and tracked. This report should then be given to the home manager monthly within the overall security service.
Based upon this report of client feedback, property managers could have an actionable report that they and the security officer company may use to create adjustments to personnel or procedures to keep a very high amount of service. Property managers should also contemplate providing an abbreviated version of this report with their clients to tell them that their concerns are heard and addressed. If these processes tend not to exist, then your security officer company is missing possibilities to increase the service that they are providing.
In most cases when service quality starts to decline, your clients spot the change and definately will definitely offer insight into the problem. It happens much too often that a security officer starts to show poor performance traits that in case corrected in a timely manner could eliminate future problems. Your clients can, and really should be, your eyes and ears with regards to monitoring your security guard agency, because the more feedback which is given, the more that you are capable of judge the strengths and weaknesses in the services that you will be receiving. So engage your customers and keep them engaged in defining your degree of security service.